call-center articles and white paperceo profile
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 Kraig Kleeman, CEO Blaire Group |
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Kraig Kleeman, President. KRAIG KLEEMAN is an accomplished author and speaker. Kleeman’s first book entitled... The Must-React System: A Users Guide to Cold-Calling was puslished in 2008. He is currently writing his second book entitled Optimziing Offshore Call-Centers to Drive Financial & Functional Outcomes. Kleeman is a frequent speaker at sales conferences, executive retreats, and motivational events. KRAIG KLEEMAN has overseen more than 1 million cold-call presentations, as well as more than 1 million customer service & support calls in his career. He is CEO of Blaire Group, and originator of The Must-React System. A proven methodology for cold-calling and sales pipeline development, The Must-React System produces significant and measurable results. Under Kleeman’s direction, Blaire Group analysts have directly observed, measured, and documented more than 25,000 cold-call presentations. The results of the study are remarkable and are available when scheduling an introductory meeting with the Blaire Group team. KRAIG KLEEMAN has overseen numerous offshore, call-center selection projects. His deep expertise into call-center practices, analytics, delivery mechanisms led to Blaire Group's Call-Center Advisory and Referral Services practice. Kleeman is the originator of Blaire Group's weighted, quantitative call-center scorecard methodology which is the centerpiece of Blaire Group's call-center evaluation & selection practice. KRAIG KLEEMAN was the founder and CEO of Express Direct. Under his leadership, Kleeman led the company from $0 to $20 million in sales in less than four years. The company's twenty (20) FTE sales professionals adopted The Must-React System as a rigorous discipline, which proved to be the catalyst for the explosive growth of the company's digital pre-press solutions group. Kleeman and his board of directors sold the business to a west coast based technology firm.
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