Methodology.
Mr. Kraig Kleeman is the author and originator of both the book and the methodology entitled The Must-React System. He is also the author and originator of The Call-Center Scorecard; he is currently working on his second book under the same name. He has exercised leadership responsibiity for more than one million cold-call presentations, as well as more than one million customer service & support calls in his celebrated career.

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Chronology.
Mr. Kleeman began his sales career in the information-technology sector. After winning awards for top sales performance regularly and consistently, he founded Express Direct. Under his leadership as Founder and CEO, Kleeman grew its digital pre-press and imaging, call-center business from $0 to $20 million in sales in less than four years. The growth of Express Direct was directly related to the practical application of The Must-React System executed by its professional sales organization. After the successful sale of Express Direct to a west coast technology firm, Mr. Kleeman was retained by various corporations for assistance with sales pipeline expansion and call-center management & selection consulting. Blaire Group's services offerings and research methodologies are the direct result of Mr. Kleeman's industry experience with hands-on operations, as well as providing 3rd party consulting assistance.

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Cold-Calling & Sales Pipeline Development Services.
The Must-React System is an end-to-end methodology that boosts pipelines and makes a significant contribution to incremental revenue. It is a proven, powerful methodology that incorporates scruticured activity, masterful technique, systems for accountability, and systems for appropriate tracking. It is deployed via our consulting engagement model and produces significant and immediately verifiable results.

Call-Center Selection Services.
Selecting the call center that is best for your operation is a daunting task. Selecting the wrong call center is costly. Blaire Group helps you determine the best call center option for you. Our analysts have thoroughly examined hundreds of call center operations throughout Asia. Our Critical Competency Call-Center Checklist guides us in determining the performance capabilities of call-center providers. Our quantitative, weighted scoring system provides independent, objective assessments so that we can match your requirements with at least 3 call centers that have passed our rigorous assessment criteria. We will solicit price quotation proposals and manage the entire selection process for you.

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Call-Center Certification & Referral Services.
Blaire Group has the knowledge to make your call-center selection process a successful effort. Our directory of World-Class and Recommended call-centers is comprehensive. We have conducted hundreds of on-site evaluations. Our research will save you time, while reducing the risk of choosing an incompetent call-center, which will reflect poorly on your business. We can assist you with identifying the call-center that is best-suited for your business needs.

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