- Blaire Group

Call Center Vendor Solution Certification Services



Call-Center Vendor Solution Certification Services

Industry Expertise.
Blaire Group analysts have the ability to refer numerous call-center / BPO organizations to evaluate your unique technology or solution.  As an expert, third-party consultant, our clients defer to our leadership for call-center guidance, instruction, and operational effectiveness.  As our business expands, the need increases to offer more and varied solutions to our call-center / BPO client base in the form of Blaire Group Certified Vendor Solutions.   

Vendor Selection Services.
Blaire Group analysts have invested dozens of man-years operating, analyzing, and deploying call-center / BPO practices throughout the world.  Our Call-Center Vendor Solutions Scorcard  methodology helps our call-center clients experience a painless, successful vendor solution, selection process. Because selecting the wrong technology or business practice solution is costly, Blaire Group analysts are retained by both large and medium sized corporate organizations to assist with introducing and evaluating third-party vendor solutions.  We help our clients determine the best solutions available relative to  project requirements, ROI,   Our analysts continue to thoroughly examine call center operations throughout the world, and only recommend Blaire Group Certified Vendor Solutions to its clients.

Critical Competency Checklist.
Our Critical Competency Vendor Checklist guides us in determining the performance capabilities of solutions providers.  Our quantitative, weighted scoring system provides independent, objective assessments so that we can match our clients' unique requirements with certified solutions vendors that have passed our rigorous assessment criteria.  We often solicit price quotation proposals and manage the entire selection process for our client's unique needs and requirements.

Solutions Provider Business Value Assessment.
Because performance levels vary, Blaire Group analysts are cautious.  We only recommend vendor solutions-providers that have passed our rigorous,  Solutions-Provider Certification process.   The goal of each assessment is to thoroughly understand your business in the following terms: 

  • Business Challenge Targeted
  • Precise Solution
  • Operations
  • Management
  • Solution Deployment Process
  • Talent
  • Financial Strength
  • Scalability
  • Referencability

Solution-Provider Certification.
Your company and solution can become eligible for Blaire Group Certification  by completing a rigorous Certification Assessment.  Solution-providers that have been assessed receive a copy of your completed Assessment Report and qualify for one of the following rankings:  World-Class, Recommended, or Not Recommended. 

Enjoy the Benefits of New Client Referrals.
Register to become a Blaire Group,  certified organization now.

Click here to start earning money on your referrals today.





Register for a FREE Webinar -- Benchmarking World-Class Solutions - Providers to the Call-Center / BPO Community

Call-Center Certification.
Your call-center can become eligible for Blaire Group Certification  by completing an on-site, Certification Assessment.  Call-Centers that have been assessed receive a copy of your completed Assessment Report and qualify for one of the following rankings:  World-Class, Recommended, or Not Recommended.

Sign up for a FREE webinar for more details.

 

Blaire Group's critical competency scoring methodology determines whether your technology or solution can be certified and placed on our recommended list of world-class organizations.


Call-Center Assessment Scorecard
(click for larger view)
Scores are carefully determined by using Blaire Group's Weighted-Value-System for factors that you deem most important.

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