call-center articles and white paperCall-Center Services in The Philippines
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by Kraig Kleeman CEO, Blaire Group www.blairegroup.com  One of the world’s two leading offshore Business Processing Operations (BPO) destinations. -CIO Magazine, 2006 The preferred offshore outsourcing destination of Fortune 500 corporations for voice-related BPO services. -Fortune Online, 2006 The most progressed, well-developed offshore workforce for voice-intense, outsource services in the region. -Blaire Group, 2009 Rapid technological advancements coupled with the steadily rising need for faster and more efficient customer support by major service and manufacturing companies has fueled the rapid growth of Philippines call-center companies. Industry executives have worked very hard to meet rigorous client demands. The hard work is paying off as US, UK, Australia, and New Zealand based world-class organizations are forgoing the opportunity to develop internal teams to meet their after market service. Not surprisingly, major corporations now turn to specialized BPO, call-center companies from the Philippines. Philippines call center services includes inbound customer service, outbound telemarketing, lead generation, customer contact services, finance and accounting, legal and medical transcription, logistics, administration, technical support, web development, software development, language training and human resources management. In the demand of quality customer service, these companies are now major players across the globe. Basic Services - BPO Outsource Organization in The Philippines
Recent technological advancements has made it much easier for Philippine call centers to work effectively. Companies from USA, UK, Australia, and New Zealand are now eyeing the Philippines as the premiere resource for the workforce. Small and medium companies have 100 to 500 call agents while the renowned call center has 1000 to 5000 call agents across the country. This is primarily due to the effectiveness of business pattern which is cost-efficient, the quality and quantity of leads generated, and most of all the professional competence among the call center agents. Knowing that the BPO is a growing economic arm, the Philippine government has stimulated growth by allowing a variety of tax and property ownership incentives to the industry. BPO parks can be seen sprouting in places such as Manila, Makati, Pasig, Alabang, Cebu City, Baguio, Cagayan de Oro, and Angeles City, as optimized offshore operations. Register for a FREE Webinar - Benchmarking World-Class Call Center Operations Complete the form below to register. |
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