by Kraig Kleeman
CEO, Blaire Group
www.blairegroup.com

The Philippines is has proven to be an excellent venue for offshore call center outsourcing services for three important reasons:

• The country’s low labor costs
  
• The presence of reliable technology
  
• The availability of college graduates who posses high level of English and IT skills

Additionally, most Filipinos who gain employment in a call center view their work as a long-term profession due to many opportunities in career advancement and the attractive compensation. The average monthly salary of a call center representative in the Philippines is US$300, which is about twice the amount a person working in a minimum-paying job would earn. This is why the call center industry in the Philippines has a relatively low attrition rate compared to other countries providing offshore call center outsourcing services.

The delivery of high quality services by Filipinos at very competitive rates is the main reason why many multinational companies choose offshore call center outsourcing services Philippines for their contact center and customer management operations. A study showed that among countries in the Asian region, the Philippines had the highest availability of skilled labor.

The Filipino’s proficiency in American English is one of its biggest advantages over competitors considering the main clientele in the call center industry are US companies. As a former colony of the United States, its system of education is similar to that of the US. English is a subject taught very early in schools making Filipinos well oriented with American English including pronunciation and diction. In addition to English language skills, the Philippines boast off high IT competency. Our research shows that Filipinos are easy to train and have a strong work ethic. Filipinos are naturally hospitable, personable and service-oriented – qualities that are desirable in offshore call center outsourcing services.

The Philippines has hundreds of call centers, majority of which are in Metro Manila’s business districts, particularly in Makati, Quezon City, Ortigas. In recent years, however, the development of Internet technology in the country has enabled many companies providing offshore call center outsourcing services Philippines to establish their operations in major cities outside Metro Manila such as in Laguna, Baguio City, Angeles City, Cebu City, Bacolod City, Davao City among others.

Call centers in the Philippines operate 24 hours a day, 7 days a week. They handle inbound and outbound calls and are able to offer multilingual offshore call center outsourcing services in different fields of business to include customer care, marketing, sales, technical support, among others. Offshore call center outsourcing services Philippines cater to various industries such as retail, financial services, technology, travel and hospitality and telecommunications, among others.

---

---

Register for a FREE Webinar -
Benchmarking World-Class Call Center Operations

Complete the form below to register.